Refund policy

Our Policy

Due to the personal and intimate nature of fragrances, all sales are final. We do not accept returns or exchanges on any products once they have been delivered, except in cases of damaged, defective, or incorrect products.

Discovery Kit

The Discovery Kit is fully redeemable, not returnable. Wear it, try it, and when you're ready, redeem the full amount towards a full-size purchase. Discovery Kits cannot be returned or refunded.

Full-Size Fragrances

Full-size fragrances are non-returnable and non-refundable once delivered. We do not accept returns on:

Opened or used fragrances
Unopened fragrances (all sales are final)
Products without original packaging
Products damaged due to misuse or improper storage

Fragrance is a deeply personal experience. Scent interacts differently with each person's skin chemistry, and what smells one way on paper may smell different when worn. We encourage you to try our Discovery Kit first to find your perfect scent before committing to a full-size bottle.

Damaged, Defective, or Incorrect Products

We package each bottle with care to ensure it reaches you in perfect condition. However, if your product arrives damaged, defective, or incorrect, we will replace it or issue a full refund at no extra cost to you.

To report a damaged, defective, or incorrect product:

Your order number
Photos of the damaged product and packaging
Unboxing video
A brief description of the issue

We'll respond within 24-48 hours and arrange for a replacement or refund.

What Qualifies as Damaged or Defective?

Broken or leaking bottle upon arrival
Missing or broken cap/spray mechanism
Product visibly tampered with or contaminated
Wrong product sent

What does NOT qualify:

Change of mind or preference
Scent not matching your expectations
Normal evaporation or settling of fragrance
Minor cosmetic imperfections on packaging that don't affect the product

Refund Process

Once we verify your claim for a damaged, defective, or incorrect product:

Replacement: We'll ship a replacement at no cost to you
Refund: If a replacement isn't available, we'll process a full refund within 5-7 business days to your original payment method
You'll receive an email confirmation once the refund or replacement is processed

Return Shipping

For damaged, defective, or incorrect products, we cover return shipping costs. We'll provide you with a prepaid return label or arrange for pickup.

For all other cases, products cannot be returned.

Exchanges

We do not offer exchanges. If you've received a damaged or defective product and would prefer a different fragrance instead of a replacement, please return it for a refund and place a new order.